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iQor Launches Global Gaming Center of Excellence in Trinidad and Tobago
Flagship Hub Debuts Specialized Player Support Program for a Leading Global Video Game Publisher
FT. LAUDERDALE, Fla., Sept. 08, 2026 (GLOBE NEWSWIRE) — iQor, a global leader in customer experience business process outsourcing, today announced the launch of its global Gaming Center of Excellence in Trinidad and Tobago. The new center serves as the flagship hub for iQor’s expanding global Gaming Practice, anchoring the leadership that oversees gaming delivery across Egypt, the Philippines and Colombia. The center features a new gaming-native Player Support program for one of the world’s leading video game publishers.
The launch reflects iQor’s growing investment in specialized customer experience solutions for the gaming industry, where player expectations continue to rise alongside the complexity of live-service titles, cross-platform and mobile-first experiences and global gaming communities. Retaining and engaging players is now as critical for publishers and studios as acquiring them, making Player Support a critical function that goes beyond resolving issues to protecting player trust, engagement and long-term loyalty.
iQor’s Gaming Practice brings together Player Support, Trust and Safety and content moderation, player insights and technology-enabled operations to help publishers create more connected player experiences. The Trinidad and Tobago Center of Excellence is designed specifically around the needs of players, with specialists who understand games, gaming communities and the emotional connection players have with their progress and experiences.
Team members are selected not only for their customer service capabilities, but also for their gaming experience, critical-thinking skills and ability to communicate naturally and authentically with players. Training consists of hands-on game and platform immersion, simulated player interactions, technical troubleshooting and empathy-based resolution practices.
“Players know right away whether the person helping them truly understands their game,” said John Pompei, gaming industry veteran and vice president, Gaming Practice at iQor. “We built this program around people with real gaming knowledge and hands-on training, because great Player Support is about more than resolving an issue. It’s about protecting a player’s progress, building trust and strengthening their connection to the game.”
As part of its investment and commitment to serve the gaming industry, iQor built dedicated gaming stations within its Trinidad hub, giving Player Support specialists hands-on access to the games, consoles, PCs, mobile devices, peripherals and platforms players use. Located near the production floor, the stations enable specialists to play, test and navigate common player scenarios firsthand, building deeper knowledge of the in-game player experience and greater credibility in support interactions.
