Last week, the world reacted 8.5 million computers crash blue screen, Flights grounded, hospitals paralyzed, 911 services disrupted. This week, the world reacted to responsible company Crowdstrike, which offered $10 Uber Eats vouchers to its employees and the companies it works with as an apology for working overtime over the weekend. People are unhappy.
Sometimes I try to imagine myself as the person who innocently pressed the button that pushed out the Crowdstrike update, causing the planet to come to a standstill. Then I stopped because even thinking about it triggered my anxiety. Fortunately, whoever that person is, they may never be identified. Instead, the name of the once fairly anonymous company they now work for is now known to almost everyone and is associated with only a moment.
Given that Crowdstrike’s day job is helping companies respond when cyberattacks occur, you might think that damage control is a concept it’s familiar with on some level. However, in an email sent to employees and partner companies, it had the most impressive Boolean response of all, saying:
To show our appreciation, your next cup of coffee or late night snack is provided by us!
The email included a code that unlocked a $10 Uber Eats coupon. This number is so low that it is almost useless.
There’s reason to suspect this is one of many fraudulent emails and links circulating since Friday’s incident. trying to take advantage of the situation Targets malware, phishing, and scams of all kinds. However, according to CNNa Crowdstrike spokesperson confirmed that the emails were legitimate.
However, CNN A spike in usage of a specific code reportedly led Uber to label it a scam! Just right.
this British Broadcasting Corporation spot A LinkedIn Reviews One IT manager claimed to work with Crowdstrike. “I received an email about the recent incident,” he posted on the site, adding, “A cup of coffee or an Uber Eats point as an apology doesn’t seem to make up for tens of thousands of people. loss.
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So far, the company has not mentioned any response or compensation for those affected. customer. Given that the company’s CEO, George Kurtz, apologized live on television the morning of the disaster, Make a statement and apologize It’s hard to imagine how it would fend off the inevitable flood of lawsuits from those financially affected.
Insurance company parameters Brochure issued It outlined the impact of Friday’s accident on Fortune 500 companies earlier this week, saying 25% of companies were affected. The company claimed total losses, excluding Microsoft, amounted to $5.4 billion. Parametrix said the healthcare industry was the worst affected, followed by banking and then airlines. The report said losses to health care companies were estimated at $1.94 billion, with banks losing $1.15 billion and airlines losing a total of $860 million. (It’s worth noting that Parametrix insures companies against such outage losses, so it’s in their interest to emphasize this scale.)
Of course, even if a company is able to recover its losses through insurance, the insurance company will want their money back. We’ve reached out to Crowdstrike to get their thoughts on the response to the $10 coupon and what plans the company has for customer compensation.
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