Your next Taco Bell drive-thru order might be handled by artificial intelligence — and AI might have already helped you get a Chalupa. Parent company Yum! Brands has been testing its “voice AI” technology at more than 100 Taco Bell drive-thru restaurants in the United States, and now at Yum! The company aims to have the technology available by the end of the year, according to a press release Rolled out to “hundreds” of Taco Bell stores.
Um! AI technology is being touted as a way to ease employee tasks, improve order accuracy and reduce wait times — while, of course, “driving profit growth for Taco Bell, the Yum! brand and its franchisees. But so far, The fast-food industry’s AI experiments have had mixed results: While Wendy’s was excited about its tests, McDonald’s recently pulled its plans.
There are more than 7,400 Taco Bell stores in the United States, so this is still a small-scale rollout. The initial test in more than 100 stores has been ongoing for about two years. Burundi Report. Um! Voice artificial intelligence has also been introduced into five KFC restaurants in Australia.
